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By placing an order with MontiPals, you agree to our terms and conditions outlined below. These guidelines are designed to ensure that you, as our customer, are aware of our processes and procedures for returns and refunds.
We offer a 14-day return policy. You have 14 days to request a return from the date you received your order. The product must be in the same condition as you received it, unused, with tags, and in its original packaging. Please retain your receipt or proof of purchase.
To initiate a return, please email us at contact@montipals.com within 14 days of delivery. We will confirm your return and send you the details you need.
Returns are accepted at the following address:
MontiPals - Returns
3513 Prince St SE
Albuquerque, NM 87105
United States
Please contact us before sending anything back, so that we can register your return and make sure it is processed correctly. Returns received within 14 days of delivery are fully refunded. You, as the customer, are responsible for return shipping costs. Original shipping costs are non-refundable.
We kindly ask that you inspect your order upon delivery and notify us immediately if the item is defective, damaged, or if you received the wrong item, so that we can resolve the issue promptly. For damaged items, we will require documentation, such as a photo showing the damage.
If you notice that the package is damaged upon delivery, please contact us at contact@montipals.com. If the package was delivered without your presence, please reach out to us immediately for further assistance.
We only replace items if they are damaged, defective, incorrect in size, or faulty. Contact us at contact@montipals.com to discuss an exchange.
Once we have received and inspected your return, we will notify you of the refund approval status within 2 business days. If approved, the refund is issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 3 to 10 business days for the amount to appear on your statement.
Your order is prepared and dispatched within 1 to 3 business days. Once dispatched, delivery usually takes 6 to 9 business days, for an estimated total of 7 to 12 business days. Delivery times may vary due to public holidays and courier schedules. We do not take responsibility for delays caused by factors we consider beyond our control.
We are happy to assist if you need help with tracking or pickup information.
We are unable to change the delivery address once the package is already in transit. If you have any questions, please contact us at contact@montipals.com.
See our shipping policy page for details.
If a package is not collected within the carrier's holding period and is returned, we are unable to offer a full refund. A partial refund will be issued, deducting shipping and handling costs, which are non-refundable once the order has been dispatched.
S45NORD LLC 1209 Mountain Rd PL NE, Ste R Albuquerque, NM 87110 United States
